![]() ![]() Then redo about 10 times (and 30 days) to get the ridiculous final response above. Email customer service and wait 3-5 days for a not helpful response. Never had a worse customer service experience. The explanation above doesn't address the problem, which is Spotify screwed some customers, some that still probably don't recognize it, and will not be held accountable for it. The reason that the subscription payment cannot normally be refunded after you have logged in and used the service (or after 14 days has passed) is that after this point the accounting system has registered this as incoming revenue. The artists, composers and other rights holders of Spotify content are paid a share of Spotify revenues - the great majority, in fact. "Allow me to explain you that Spotify works on a revenue share model to a large extent. They only agreed to credit one extra March payment and said that that is all they can do. If you think your details have been used without authorization, please read this FAQ.Ĭustomer service has been really difficult in addressing this problem. You can check your Premium renewal date on your Subscription Page. This is because of the price difference between the two subscriptions. If you’ve recently upgraded from Premium to Premium for Family your renewal date may come earlier than usual, possibly in the same month as your previous payment. ![]() You may see multiple charges like this if you tried the payment multiple times. You can reach out to them for more information. This is all part of your bank/credit card’s authorization process. ![]() If we’re unable to process the payment, the funds will reappear on your statement soon. The payment was unsuccessful, but appeared on your statement anyway.We’d recommend checking our support site to learn how to find and cancel any other accounts. Are the charges on two different days? Then you're probably paying for more than one account.There are a few reasons why you might see two charges in one month: If you're seeing two charges from Spotify on your account it could be for a number of reasons.įirst, check with your family or friends to make sure someone you know didn’t subscribe with your details. ![]()
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